FAQ

Crowdfunding campaigns offer their backers rewards in exchange for different contribution amounts. The kind of rewards depend on the nature of the campaign and it is the campaigner owner's job to find creative ways to add value for backers. For example, if a band is seeking funding for their new album, they can offer a limited vinyl edition of that album, VIP meeting with the band members, signed album covers, concert tickets etc.

If a company is seeking funding with reward based crowdfunding they can offer, for example, limited editions of their merchandise, limited subscriptions or memberships with a campaign price. Campaign rewards can be individual items or sets of items, such as objects, acknowledgement, a thank you letter or a video, services, events or anything that does not violate our terms & conditions.

Please note: rewards are offers made and managed solely by campaign owners, not FundYou. FundYou is not responsible nor guarantees that rewards will be delivered to backers, or that backers will be satisfied with the rewards they receive. FundYou only offers the platform for campaigners. The campaigners are responsible of their campaign content, rewards and the terms and conditions related to their campaigns.

FundYou is unable to guarantee that projects will succeed or that rewards will be delivered or deemed satisfactory.

By contributing to a campaign you are supporting an idea, project, or cause you care about and want to help make happen. Like anyone getting in on an early-stage project, you accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project you fund might not come to fruition.

FundYou is carefully analyzing the business concept of all campaigns and does only publish campaigns, which have good chances to reach their funding goal. We also ask project owners to provide information, which allows us to assess that behind each campaign is a serious enterprise and no scams.

However, if a project is unable to deliver the rewards or promises made in the campaign, FundYou will look at how the campaigner communicates to determine whether the campaign owner is keeping their community updated about their progress - even if the project falls through.

If a project owner fails to deliver the promised rewards and does not communicate in proactive ways with his backers, FundYou has the right to restrict the person/company from creating other campaigns.

We're sorry you're having trouble with your contribution. There are many reasons why a transaction might fail, including browser issues or blocks by your credit card company, but there are usually simple solutions.

When your contribution is successful, we will send an automatic email confirmation to the email address you provided during the contribution process.

Common Contribution Errors and their Solutions

FundYou Restrictions on Payment Type

FundYou accepts payments from direct credit/debit cards and via Apple Pay.

Credit/Debit Card

At this time, if you are contributing via direct credit/debit card:

  • Credit/Debit Cards accepted across most campaigns are: Visa and MasterCard.
    • We do not accept gift cards, pre-paid value cards or debit cards without the Visa or MasterCard logos
  • If you are contributing to a campaign raising funds in USD, we also accept American Express.
  • If you are contributing to a campaign whose account is within the US, we also accept Discover Cards.
  • If you are contributing to a campaign whose account is outside of the US, then Visa and MasterCard are accepted. Discover is not accepted on these campaigns.

Interested in other payment options?

FundYou currently accepts payments only from direct credit/debit cards and via Apple Pay. If you would like a payment option that is not currently supported (cash, check, PayPal etc.), we recommend getting in touch with the campaign owner directly.

Any other forms of payment would not take place on FundYou and would have to be worked out between the you and campaign owner, off platform. FundYou cannot mediate these requests.

Currency restrictions

FundYou is based in Finland. At this time we only host direct credit and debit transactions in US dollars ($), CAD ($), EUR (€), GBP (£), and AUD ($).

Stripe restrictions

Our credit card processor, Stripe, accepts transactions using many major credit and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:

  • United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
  • Australia, Canada, EU: Visa, MasterCard, and American Express

Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to prevent issues.

Update your internet browser

Our platform best works with Mozilla Firefox or Google Chrome. If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing a browser incompatibility. Please double check that your browser has been updated to its most recent version. We also suggest switching to a different browser (one that has also been updated to its most recent version) and trying your contribution again.

Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:

Shipment costs are evaluated by the campaign owner and usually come on top of the reward price. Campaigners also have the right to include shipping costs in the perk price. If you are unsure whether they are included in the reward price or not, contact the campaign owner to be sure. 

Shipment costs may vary according to the recipients location or the package size.

Always check with the campaign owner, or with the local post office or another shipment operator to be sure of shipping costs.

What’s going on with my contribution and my reward?

Campaign owners are encouraged to update their backers on the progress of their project and the status of their reward deliveries by sending out campaign updates and answering on comments. If you have chosen to opt out of receiving campaign updates during the contribution process or have since unsubscribed from campaign updates, these updates are still posted on the campaign page. We recommend checking if the campaign owner has posted any information about shipping schedules.

Contact the Campaign Owner

Since campaign owners manage rewards, please contact the campaign owner directly to find out the status of your reward. If you have a FundYou account and have contributed to the campaign, you can post a comment to the campaign page, or you can send a direct message to the campaign owner:

You will only be able to send a comment to the campaign owner if you have contributed to their campaign or are on the same campaign team.

The campaign owner can optionally provide contact info for enquiries. Use the comment function in case the campaign owner chose to not publish contact information.

Please note that you can only comment after having created a FundYou account.

What if I Don't Receive My Reward?

FundYou is unable to guarantee that projects will succeed or that rewards will be delivered or deemed satisfactory.

However, Campaign owners are required by our Terms of Use to fulfill their rewards. If a campaign owner does not fulfill a perk and has been unresponsive, please report it to us. We will get in touch with the campaign owner to reiterate to them their obligations as a campaign owner. Individuals and companies not obliging with our terms and conditions will be excluded from the platform for future use.

FundYou is not able to mediate disputes between customers, including those related to refunds or the fulfillment of rewards.

Note: This article does not constitute as legal advice. We recommend for you to consult with your attorney before taking any legal action.

Please note: Your credit card will be charged the contribution amount immediately if your transaction was successful, not at the end of the campaign.

Thank you for being part of our backer community and bringing ideas to life! If your contribution is successful, an automatic confirmation email will be sent to the email address you provided during the contribution process.

Any successful contributions will also be recorded on your individual FundYou account.

All your contributions will be listed on your Contributions tab. If you do not see your contribution listed here, then your contribution attempt may have been unsuccessful.

For legal reasons and for the campaign owner to fulfill his reward pledges, it is not possible to contribute anonymously. However, you may choose for your contribution to show anonymously on the campaign site, and that makes it only visible to the campaign owner and admins.

FundYou wants every campaign to succeed. Since failing is part of the startup equation, campaigns can experience major delays or roadblocks, and not every new product makes it to market. Sometimes a campaigner is overwhelmed by the amount of messages and is slow to respond. It is crucial for the campaigns success, that the campaigner engages with the backer crowd and vice versa. The FundYou service supports especially this process and campaigners have chosen this platform, because they wish to engage with the crowd and turn them into important stakeholders. In the following a few hints how to engage as a backer and help the campaign beyond the contribution.

Use social media 

Share the campaign with your network on social media. It is likely that your network likes similar business ideas as you do and who knows, it might go viral suddenly. Also share the campaign updates, arriving in your mailbox.

Some campaigners are quicker to respond on social media. Publicly commenting about your concerns on Facebook and Twitter can also motivate campaigners to be more communicative. Make sure to use the campaign's hashtag.

Post on the comments tab

The comments tab on the campaign page is a place where backers can discuss all of their concerns about a campaign. It's also a great tool for sharing information. One backer might have a contact email for the campaigner that you don't. Starting a productive dialogue with other backers can also apply pressure to the campaigner to post an update.

Do your research

If you want to get in contact with the campaign you might also find more information about them online. Most campaigners are established startup companies and have a website with further information and contact information.

Fundyou offers a limited refund policy as our system does not support direct refunds. Campaign owners are responsible for refunding, in case they cannot deliver on their pledge. Always check the campaign terms and conditions for refunds, and if they remain unclear, contact the campaign owner.

I’m a supporter. Can I get refunds from a campaign?

Please note that the contribution goes directly to the campaign’s account. If you wish to have a refund from your campaign contribution, contact the campaign owner directly to negotiate. It depends on each campaign’s refund policy, if and how much refunds are paid in the case of failure. Please check the campaign’s refund policy.

FundYou has no obligation to provide any refunds or become involved with any dispute between a campaign owner and campaign contributor. FundYou reserves its right to issue refunds at its own discretion outside of the refund policy. For further information, please check our Terms and Conditions.

I'm a campaign owner. Can I refund backers when they ask?

Sometimes the backers may ask for refunds. Even though in crowdfunding it is common for projects to fail and backers are aware of this, you may still want to consider giving refunds to retain a good reputation.

 

In case of refunds, you as a campaigner will deliver the refunds from either your Stripe account or from your bank account. Please note that FundYou or Stripe fees cannot be refunded to you or your supporter, unless you pay the difference.

 

In case your funds have already been transferred to your bank account from Stripe and you want to refund to backers, you have to transfer the money individually to each backer. We recommend using non-public and secure communication channels for coordinating refunds.

To reach the campaigner, go to their campaign site and try one of the following.

1. Contact them through "Comments". Post your question to this section. Please be aware that you must create a profile and be logged in to be able to comment.

2. If the campaigner has their website or social media accounts linked in their campaign profile, contact the campaign owner through those.

3. If you have tried both options mentioned above and have not received an answer from the campaigner, contact us via email at contact@fundyou.fi and we will connect you to the campaign owner to get your questions through.

Investing in a crowdfunding is always risky as you never know if the project fails or not. Be it an innovation, which might change the world, a film project, the next album of your favorite artist, a new innovative product, there is always a chance of failure, despite how brilliant the campaign seems to be. However, there is always a chance for success and that is the joy in supporting a crowdfunding. When they succeed, you can proudly stand behind your support as you really helped to make a difference!

Communicate with the campaigner

If a project fails, it is the campaign owners' responsibility to reach you and provide you with the information that you may need. In the event that a campaigner cannot provide you with the promised rewards, please reach out to them and work a solution what would be the best option to proceed. The campaign owner often has the interest to maintain a good reputation and agree to a mutually satisfactory solution. 

Not every project, product or business idea is suitable or for some reason ready for a reward based crowdfunding campaign. FundYou focuses on reward based crowdfunding, and therefore it is not possible to do charity based campaigns or equity crowdfunding.

The following characteristics usually define a project, which is suitable for crowdfunding at FundYou:

  • You must produce a clear material or immaterial reward for exchange of a contribution. This can also be a digital perk, which can be exclusively purchased from your crowdfunding campaign, such as a subscription or license.
  • The reward is a clear entity and not a component for something else.
  • Your audience mostly consists of consumers or fans. If your target audience consists of other businesses, with our techical tools we can help you build a reward based campaign B2B or B2C that can benefit you in convincing important stakeholders and gain reputation among consumers.
  • You are building a brand: FundYou is the perfect platform if you are launching a new product or have just set up a business, and you need to engage your first fans or customers. Crowdfunding can be a great way to kickstart your marketing!

Besides reaching your funding goal you may be looking to achieve other goals:

  • Proof of concept to show angel and VC investors, that there is demand for your product.
  • You can collect important product information from contributors and make use of it later in product development.
  • Designing rewards wisely you can draw influencers into your orbit. For instance find product ambassadors, cooperating companies or colleagues in new markets.

Not sure if it works for you? Do not hesitate to submit your project and we will evaluate your suitability for our platform. We treat all project information, which is not published on our platform, as confidential.

If you are experiencing trouble in editing your campaign(s), there might be several reasons for this. 

  1. Make sure you have not created duplicate profiles. If you sent your campaign to free evaluation or created a profile by signing in from Google or Facebook, please make sure you log in by using the same option that you have previously used while creating a profile the first time. Otherwise the system will create you a duplicate profile. You will not find the campaign you previously created, if you are logged in with the wrong profile. 
  2. You can only edit a campaign once it has been approved by our team. 
  3. Once your campaign is at Approved mode, you can find your campaign at My projects. You can go to edit mode by clicking the heading of your campaign. You will find the option "Edit profile" in the right upper corner of the page.

 

If you still did not find the "edit profile" option, the page might be experiencing a temporary issue. Report a bug by sending us an email.

Crowdfunding is often considered a marketing campaign for a new product, idea, project or a company. Whether your project is about film, music, financing a book, a company, launching a product, gaining brand reputation or initial funds for your startup, crowdfunding is for you. 

Running a crowdfunding campaign is always hard work and requires a team to do pre-planning, a strategy, content creation, a unique idea that movivates people to back you and also, unique rewards that motivate people to support. 

To be able to succeed, you need to have a user base or a fan base of somekind in advance, or at least a brilliant unique idea that attracts new audiences. If you have both, the better. When a crowdfunding campaign has a great idea behind it and the campaign is well prepared, you can reach new audiences, fans or users and collect funds at the same time.

The succesful campaigns very rarely just happen. The most successful campaigns have worked hard prior to launching a campaign, not only with marketing but also by building a follower base, crystallizing their idea and concept to an understandable whole that is interesting, engaging and unique. 

 

In order to get your campaign published on FundYou and to maximise your success in crowdfunding, we kindly ask you to prepare and provide the following material: 

  • Short project description: A shorter description of your project for the front page.
  • A long description: A longer description explaining your project and it's goals in detail, including pictures and illustrations.
  • A pitch video to impress people to back your project.
  • Determine campaign funding goal and the lenght of your campaign.
  • Reward descriptions, reward pictures and other details that might help convince people to purchase your rewards.
  • A marketing plan for your campaign.
  • A connected Stripe account to manage your funds.

Prepare a marketing strategy for your campaign

We strongly recommend that you plan a marketing strategy and prepare for your campaign long before you launch it. Crowdfunding campaigns never run themselves. What kind of actions do you plan to do to attract funders? Who is included in your target audience? How do you plan to reach and convince them to back you? The more thoroughly you prepare in advance, the more likely your crowdfunding campaign will succeed.

Publish actively on social media channels, such as Instagram, TikTok, Facebook, Twitter, LinkedIn, YouTube or where ever your target audience is. If you are not yet active on these channels, make sure you have a decent follower base before launching a campaign. It is no use campaigning to an unknown uadience, unless you plan to use crowdfunding as a means of acquiring a new audience.

Identify and contact influencers who might be able to bring attention to your project and who are willing to help you or are somehow connected to your project. These can be funders, bloggers, journalists, fans, celebrities or otherwise influential people who you have a connection with. Don't be afraid to ask for help!

Plan a pitch speech, attend meetups or startup events, meet new people and tell them abour your project! The more people know and hear about it, the more likely you will reach your audience.

Inform potential backers before campaign launch

Before your campaign starts, contact the backers who are the most likely to back your project. The people most likely to fund are usually family, friends or coworkers. After that, reach out to your fans or people who already somehow are connected and excited about your project. After getting your close circle to back you, it is possible to convince new people to come onboard. However, to convince an unknown person to back you, you must have at least a convincing story and impressive and unique rewards that they cannot find anywhere else. 

There is always a level of uncertainty when you are running a campaign or contributing to one. 

 

As a backer you contribute into a campaign and expect the endeavour to succeed, but according to statistics, most crowdfunding campaigns fail to reach their goal. Be it an innovation, which might change the world, or a nice product, which needs to be produced yet or a creative oeuvre - supporting a crowdfunding campaign is always a risk. As a contributor you consider the risk that a project might not reach its goal.

 

It is the reality of the startup business, that a lot of projects fail for manyfold reasons. This is why it is important to evaluate a campaign before deciding to back them. As a backer you trust the campaign team, that they have the skills, right timing, hunger, whatever secret sauce is needed to succeed.

 

Communicate with Campaigner

If a project fails, campaign owners are expected to explain the situation to their backers quickly and clearly. In the event that a campaigner cannot fulfill the promised rewards, they are required by our Terms of Use to work with their contributors to find the next best option. The campaign owner has the interest to keep his reputation and agree to a mutually satisfactory solution.

I want to pay more than the requested reward price. How can I do that?

According to the Finnish fundraising law (rahankeräylaki), an organisation cannot accept money donations, unless they have a special permission for that purpose. This is why crowdfunding campaigns in Finland generally cannot be based on donations and they must always offer a reward in return, unless they are non profit organisations with special permission to collect donations. 

 

That is why FundYou does not support charity based campaigns, unless you can provide a concrete perk or reward in exchange of funding.

However, if your fans are super eager to give their full support, encourage them to contribute by getting several pieces or perks.

 

Is it possible to contribute without receiving a reward? 

No, it is not possible to back a campaign without receiving a reward. Please contact the campaign owner in all campaign related questions.

No, you can not. For legal reasons you need to provide your personal contact information. The campaign owner has the legal obligation to declare the received contribution as revenue with the responsible tax authorities. Therefore he has to be able to prove the source of the received funds. If you are providing wrong and fraudulent information you may become a subject of legal persecution.

Receiving your reward often takes time and there is no general rule that defines how long reward deliveries in crowdfunding take. Contributing in a crowdfunding campaign is not the same thing as buying something in a webstore.

 

Since campaign owners manage the rewards, it is their task to communicate, when they plan to send out the rewards and manage the whole process. It is the campaign owner’s duty to offer impeccable customer service. If you are unhappy with the campaign and how it has proceeded, please contact the campaign owner.

Each contribution made is recorded as a separate contribution with a separate reward. If you would like to receive a new reward, you can do this in a separate contribution. If you'd like to upgrade your existing reward or select a different reward, please contact the campaign owner and discuss with them to find out if there is a possibility to change the reward of your contribution. 

It's exciting to hear that you've found multiple rewards you are interested in claiming! Currently, we do not have a feature for you to be able to add multiple rewards in a single contribution, but we are working on making that happen!

 

If you'd like to claim multiple rewards, please make a new contribution for each perk.

Receipts

 

FundYou sends contribution confirmation emails to the email address that wasd used to make a contribution, for each successful transaction.

 

Rewards are offers made and managed solely by the campaign owner. Therefore FundYou does not provide receipts or invoices beyond the contribution confirmation email that you should have received after your transaction.

 

If for some reason you have not received a receipt in your email after a transaction, please check your spam folder.

 

If for some reason you still find that you did not receive a receipt after a succesful transaction, please contact the campaign owner or the FundYou Team. We will help you sort it out.

 

Invoices

If you would like an official invoice or receipt for your transaction, we recommend contacting the campaign owner to see if they are issuing invoices or can create one for you.

 

You have not found the answer for your question? Feel free to contact us on contact@fundyou.fi via email and we will answer as quickly as possible. Also leave your phone number, if you wish us to call you back.

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